If your Fire is beginning to fail and you want to get your data moved off the device before it dies entirely, there are two easy ways to do it. Most of your Amazon stuff will be stored in the cloud, but anything you added yourself will not be. If you can keep your Fire running long enough, save what you can to a computer before doing this. Swipe down from the Fire home screen to access the menu.Ī factory reset will wipe all of your data and settings from the device.This obviously requires you to be able to load the Fire for even a short time. If nothing else works, this is the final thing you can do before digging out your warranty or buying a new tablet. Factory reset your FireĪ factory reset is the task of last resort. Your data should be safe and should not be deleted.
This process forces the Fire to reload its configuration and should hopefully undo any issue that was causing it to not start.
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Allow the update to complete and your Fire will reboot.Continue holding volume up but release the power button until you see the message ‘Installing the latest software’.Hold down the volume up button and power button for 40 seconds.If you cannot boot into Fire OS, this option may be your last resort before getting a new tablet.
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If you haven’t loaded any apps onto your Fire or any new ones at least, we can force a software update. This may get you up and running faster but will mean you won’t know exactly what app is causing the issues. If you’re impatient, just remove all apps you installed around the time your Fire began having issues. This takes time, as you need to test between removing apps so you can correctly identify which one is causing the issue. Start at the latest app you installed and remove them one by one until your Fire works properly again. Begin with any unofficial apps or free apps you may have installed. Once loaded into Fire OS, check to see what apps you have installed recently and remove them. You will obviously need to do this when you can get into Fire OS. If your battery shows green but your Fire keeps freezing or being unresponsive, you may want to check any apps you installed. Like any device that uses apps, the Fire is subject to the quality of those apps to operate normally. You will need to get your Fire serviced by a professional, or exchange it for a new one with Amazon. Other hardware issues are beyond the ability of most users to address.